The nozzle is scraping into the print bed

Is your nozzle scraping into the print bed while printing like in the photos attached? 

If so, your nozzle is likely calibrated too close to the print bed! To fix this issue, please try calibrating your printer. If you would prefer video instructions on how to calibrate your printer, you can click this link. Otherwise, the written step-by-step instructions are detailed in this article: What is calibration and how do I calibrate my printer?

If you're needing any assistance with troubleshooting, please feel free to reach out to us at [e-mail] with some photos as well as a description of what troubleshooting you've attempted so far and we'll be happy to help you out!