My device says that WiFi password is incorrect, even though I know it's correct

If the password you are entering for your home network is correct but the printer is saying it's incorrect, here are some things to try:

• Try setup using a different device (phone, tablet, computer)
• Move the printer closer to the connection source
• Unplug and plug the power cord back in, then try connecting again
• Try connecting to a mobile hotspot. If the hotspot password works fine, then there is likely an issue with the WiFi and not the printer
• Resetting your router
• Try doing a factory reset

If none of this fixes the issue, you can email us at [e-mail] and we'll be happy to help you!