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I think my package is lost in transit

Sam
Sam

If there has been no movement or update on your tracking page for at least one week, please reach out to us at support@toybox.com so we can investigate for you! Occasionally, a package will get lost in transit and a new order will be placed automatically, but our system isn't always able to catch it! If we are able to determine that your order is lost, we will get a new one sent out to you right away.

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    Ali Raza

    Logo backpacks: If there has been no movement or update on your tracking page for at least one week, please reach out to us at support@toybox.com so we can investigate for you! Occasionally, a package will get lost in transit and a new order will be placed automatically, but our system isn't always able to catch it! If we are able to determine that your order is lost, we will get a new one sent out to you right away.


     

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