How to disable a 5G network

Many routers auto-merge 2.4 GHz + 5 GHz under the same SSID (“Smart Connect”) which makes devices pick whichever band seems best; that can confuse devices that only support 2.4. Some routers don’t allow you to disable 5 GHz (or split bands) due to firmware limitations. To disable your 5G band, follow the steps below.

1. Log in to your router’s admin interface

   • Usually via http://192.168.1.1 or a model-specific address (check the back sticker or user manual).

   • Use admin username/password.

2. Find Wireless / Wi-Fi settings

   • Look under “Wireless”, “Advanced Wireless”, “Radio Settings”, or “Dual Band settings”.

3. Disable the 5 GHz radio / band

   • Some routers have a toggle “Enable 5 GHz." Uncheck that if that's the case.

   • Others let you split the bands (disable “Smart Connect”) and then disable 5 GHz separately. On Asus for example, you can choose band options in "Wireless Settings." On a Ubiquiti you can edit your SSID and under “Advanced Options” select the band (2.4 GHz only) instead of both.

   • If it's unclear, a quick google search of how to disable your 5G for your specific model should be straightforward.

4. Save/apply

   • The router might reboot or temporarily drop connection.

   • Afterward, only 2.4 GHz will be broadcast.

5. Test your device setup

   • On your phone/tablet, “forget” any Wi-Fi networks and reconnect to the 2.4 GHz network only.

   • Retry the Toybox Wi-Fi.

If your router doesn't allow to disable the 5 GHz network, here are some alternative methods.

• If you haven't already, name the 2.4 GHz network differently (e.g. homewifi2.4G) and use that name for setup so devices don’t try 5 GHz.

• Lower the radio strength of the 5 GHz

• Use a 2.4 GHz only access point/extender. Connect an extra AP (or an old router as AP if you happen to have an extra one hand) that only broadcasts 2.4 GHz and use it temporarily for setup.

• Use a mobile hotspot (2.4 GHz only) to connect the Toybox

• Move the Toybox away from the router so that your device connects to 2.4 GHz by default (5 GHz has shorter range).